Skip to content
Share and vote for your favorite ideas here.
← Analytics & Reporting

How can we improve RingCentral?

Analytics & Reporting: QOS

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Include "Microphone" and "Speaker" in MOS call card for phone calls

In QOS Analytics for VIDEO we display "Microphone" and "Speaker"

"<div aria-label="Speaker" class="detail-item--k34E8" role="listitem"><div class="title--GOM98">Speaker</div><div class="description--Vdzit"><div>System default speakers</div></div></div>"

This is NOT including in the call card for Phone (only RCV).

Please add in data to show what Speaker and Mic combination was used by a phone user.

Reason for request.
If call MOS is >3.8 we have no way to see if the call was on the internal mic or the headset.

12 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Ben shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Richard commented  ·   ·  Report

    This would be a great feature for us, it would allow us to identify local issues with voice calls. We get a lot of reports of poor voice quality, analytics show the call is good, and we are sure this is mostly down to the user using webcam or built in laptop microphones, whereas they should be using the headset mic.