8149 results found
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It should be noticeable when other people have redirected their phone
Problem statement:
- An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.Wish:
- If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
- In addition, it would be nice if the redirection destination could be recognized by other employees in the status.11 votes -
Fax without activated voicemail
Some organizations have the corporate rule, that always the real person has to take an incoming call. So voicemail must not be used in the organization.But as of today, if you use the combined user (voice&fax) you must activate for missed call 'send to voicemail'.Please find an implementation, where there is no must for this 'send to voicemail) setting
11 votes -
Forwarding of calls with RingOut to external devices
Forwarding of RingOut calls to external devices
Addition: The app should allow for queries and transfers to continue to be possible during RingOut conversations.
11 votes -
Activity Logs capture - RingCentral Desktop/Mobile App
Creating these feature request in-behalf of our customer who is looking for activity logs using the RingCentral Desktop/Mobile application.This is to identify what and when agent changed statuses while using the RingCentral Desktop and mobile app.
10 votes -
Add Rotational setup for call queue
User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.
4 votes -
Allows multiple users to receive an SMS from Main Number
Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line
8 votes -
Lock email from end user updates
We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.
25 votes -
RingCentral Directory Integration Enhancements
Overview:
The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.- Editing and Updating Uploaded Entries:
Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…4 votes -
Receive OTP for Telegram activation
They wanted to use their RingCentral number to receive an OTP for Telegram activation.
5 votes -
Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
31 votes -
Call Queue Custom Rule Templates
Call Queue Custom Rule Templates
Problem:
Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues
Current Behavior:
Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.
Manually setting up the desired call routing behavior for each individual call queue extension.
Desired Behavior:
We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:
Design a template with desired…
6 votes -
Auto-Answer Calls
We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.
5 votes -
Public Park Call to keep the Original Caller's Caller ID.
Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!
8 votes -
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing.
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.
3 votes -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
14 votes -
reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.
We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.
3 votes -
increase fax attachment limit
increase fax attachment limit to 50 to 100Mb
10 votes -
Access Handling Management for Partners
For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.
10 votes -
Allow for Three Sections in the Call Queue Display Settings
Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.
15 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes
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