853 results found
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Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed
If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.
3 votes -
Opening a contact in existing browser tab | RingCentral for Salesforce
Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.
2 votes -
MyCase
Incoming calls to launch known contacts in MyCase to allow entry of notes, etc
2 votes -
RingCentral for Salesforce Ringer Volume Adjustment
A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.
9 votes -
Add call waiting audio alert in Salesforce
Add option to silent for incoming calls while you're on the phone
2 votes -
RC Labs - Outbound Number for SMS
Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.
2 votes -
Super admin able to get an access to all cases created on the account not just the user who created it.
Super admin able to get an access to all cases created on the account not just the user who created it.
3 votes -
Archive call recording real time
Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.
3 votes -
5 votes
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Disable Outlook Contacts From the RingCentral for Microsoft Teams
Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.
4 votes -
Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones
Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones
2 votes -
When receiving the call there is no sound for that, please try to improve it.
When receiving the call there is no sound for that, please try to improve it.
2 votes -
Build integration for Wealthbox
Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.
4 votes -
smartfunnelspro
Add Smartfunnelspro and Go High Level to your approved apps
https://smartfunnelspro.com/
https://www.gohighlevel.com/go?utm_campaign=Brand(US&Canada)-Sol8&utm_source=google&utm_medium=cpc&utm_matchtype=p&utm_term=go+high+level&adgroupid=130571317339&gad=1&gclid=CjwKCAjwx_eiBhBGEiwA15gLN8Hy767sx52Qda17LCO5r5M4Tya7i0Ls8oBMISdQ7MuZ-nRFiGFKNxoCsRwQAvD_BwE2 votes -
Screen Pop Question for Dynamics integration
We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…
5 votes -
Multiple accounts with the ability to toggle between in the app.
I have multiple accounts with RingCentral as I'm running different companies. It is difficult to keep on top of client calls with each account as I cannot be logged into both accounts at once. Is there a way to be able to toggle from one account to another under 1 login? I have been a longtime RingCentral client and this is something I suggested years back. Can you please implement this feature within the desktop and mobile apps?
2 votes -
To removed Debt relief offers from Prohibited campaigns
To removed Debt relief offers from Prohibited campaigns
4 votes -
Prevent users from downloading marketplace apps
The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.2 votes -
Add Additional Time Blocks in Custom Rule
Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.
Currently our on call rule shows as follows:
Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
Fri 04:30 PM - 12:00 AM
Sun, Sat all dayYou will notice that Monday at 0000h (Midnight) to 0800 is missing.
However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…2 votes -
integrate with googlesheets
push call logs into sheets
1 vote
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