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Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS almost 2 years ago in RingCentral Web/Desktop App 4 Needs more information

Add Custom Emojis to Statuses

Custom Emojis can already be added and used in Messaging. Why not have them available in the user status as well?
Daniel Stewart almost 2 years ago in RingCentral Web/Desktop App 11 Future consideration

Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly dis...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Fax contingent recipient

If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.
Tim The IT Guy almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Fix Custom Rule Issue for Call Queue Members

Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues. https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_US Scenario: User is assigned to an...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Please allow simple adding of contacts from recent calls

Currently the desktop application doesnt allow the simple option of adding recent calls to my contacts
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Already exists

Schedule Meeting Using Default Mac OSX Calendar with RingCentral

Good morning, We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would ...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Send email confirmation after you have sent a text message

Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Emergency Address search drop-down should not show all other previously entered addresses

This is mostly a privacy concern, but also is very confusing for new users. When a new user is "selecting" their emergency address, this field should either show only the main company address, maybe also show any additional addresses from multi-si...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

SMS texts to go to different users based on custom routing schedule

Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOM...
Laura Gill almost 2 years ago in RingCentral Web/Desktop App 0 Under review