RingCentral Web/Desktop App

The ability to change our phone number within the app would be really nice.

When HIPAA is enabled, the functionality of receiving VM, Fax and text as attachments to the notification email is disabled. It would be great if there was a method to deal with this loss of functionality. A couple of suggestions: -Send email noti...

When giving a thumbs up, it's nice to have it be your actual skin tone, but for some reason the developers have seen fit to exclude people who are grey, green, or blue. I find this to be the worst sort of discrimination, the kind which affects me....

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...

Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you...

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...

I manage multiple companies so it would be helpful to differentiate the lists of chats, text, calls I see on the logs with their company name, or a color or something. You can see in the picture it only shows the name of the contact or the number ...

When we are in our apps individually logged in, it shows that we have missed calls when the call was answered by another team member. This causes issues for our business as we look at missed calls & return them if notified.

It would be useful to be able to send a text to personal contacts that have been added to groups. Having to add each personal contact individually is cumbersome and tedious! Anyone that uses RingCentral to send texts would benefit from this!

Would like the ability to create sub-tasks within a main task. The main task would only be complete once all the sub-tasks are complete.