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RingCentral Web/Desktop App

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change your phone number

The ability to change our phone number within the app would be really nice.
Cypress Dev 16 days ago in RingCentral Web/Desktop App 0 New

Better options for access to queue mailboxes when HIPAA restrictions are enabled

When HIPAA is enabled, the functionality of receiving VM, Fax and text as attachments to the notification email is disabled. It would be great if there was a method to deal with this loss of functionality. A couple of suggestions: -Send email noti...
Eric Lindman 17 days ago in RingCentral Web/Desktop App 0 New

Selection of Skin Tones lacks proper variety.

When giving a thumbs up, it's nice to have it be your actual skin tone, but for some reason the developers have seen fit to exclude people who are grey, green, or blue. I find this to be the worst sort of discrimination, the kind which affects me....
Mike HennaShoppe 17 days ago in RingCentral Web/Desktop App 0 New

Linking Tasks

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...
Brian Sweeney 17 days ago in RingCentral Web/Desktop App 0 New

Add ability to create folders and/or label call recordings

Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you...
John Curran 17 days ago in RingCentral Web/Desktop App 1 New

External Number Responds to Group Text Message

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...
Vanessa P 18 days ago in RingCentral Web/Desktop App 0 New

More detail shown on contact name display (vs just name shown)

I manage multiple companies so it would be helpful to differentiate the lists of chats, text, calls I see on the logs with their company name, or a color or something. You can see in the picture it only shows the name of the contact or the number ...
Johnathan Romo 18 days ago in RingCentral Web/Desktop App 0 New

Integrate all user numbers to reflect main extension

When we are in our apps individually logged in, it shows that we have missed calls when the call was answered by another team member. This causes issues for our business as we look at missed calls & return them if notified.
Lauren Thomas 19 days ago in RingCentral Web/Desktop App 0 New

Ability to send text message to a personal contact group.

It would be useful to be able to send a text to personal contacts that have been added to groups. Having to add each personal contact individually is cumbersome and tedious! Anyone that uses RingCentral to send texts would benefit from this!
Tim Sandor 19 days ago in RingCentral Web/Desktop App 1 New

Sub-tasks

Would like the ability to create sub-tasks within a main task. The main task would only be complete once all the sub-tasks are complete.
Blaine Bulger 20 days ago in RingCentral Web/Desktop App 0 New