RingCentral Web/Desktop App

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...

We keep contacts in separate folders by category and need access to the all.

To be able to have all users to have access to view and respond to sms from the same number on the account (RingCentral App)

Would be nice to have a way to set DND at a user level in the Ring Central app. For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...

Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you...

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...

Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.