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RingCentral Web/Desktop App

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Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

We have found that the best and quickest way to manage all your VMs is with the desktop app. You can quickly see which are hangups and just delete them. You can then use the voice to text feature to quickly scan the message to determine if it need...
7001 DC David Christian 23 days ago in RingCentral Web/Desktop App 1 Under review

Multisite logo and naming changes

We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the...
Sylvester Leach 24 days ago in RingCentral Web/Desktop App 0 Under review

Faxing to Contacts with Same Fax Number Go to Wrong Contact

As a home health provider, we do a lot of faxing to doctors. We have many doctors who work out of the same clinic, so they share the same fax #. If I send a fax to "Barry Bond MD" at fax # (810) 620-8113 from the RingCentral Desktop App, the fax c...
First Day Homecare 24 days ago in RingCentral Web/Desktop App 0 Under review

Internal vs External Status

We use status' to indicate our availability - this is especially beneficial to verify if an employee is working in the office, from home, remote, at a customer, etc etc. However, all outside organizations that I have communicated with can also see...
Harrison Beall 26 days ago in RingCentral Web/Desktop App 0 Under review

RingCentral App: Date/Time to use local regional settings

Please can the date/time format be changeable or atleast by default use the local OS settings. E.g. we are in the UK but the date/time is in US format Month/Day and not Day/Month.
Fraz Hamid 26 days ago in RingCentral Web/Desktop App 0 Under review

Call queue call notifications, while busy

The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external ca...
Atos Support 26 days ago in RingCentral Web/Desktop App 0 Under review

Remove or disconnect the added HID headset from RingCentral app

Need to remove the connected HID headset from the RingCentral app. Need a disconnect or remove button from RingCentral app's headset settings.
Vanessa Palomer 30 days ago in RingCentral Web/Desktop App 0 Under review

all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch about 1 month ago in RingCentral Web/Desktop App 0 Under review

the option to change call log reports file format

currently call log reports are emailed only in zip format, we do not accept zip files, they are held for security reasons. Would be nice to have the option to change the file format sent via email to .pdf or .csv instead.
Sal Ramirez about 1 month ago in RingCentral Web/Desktop App 0 Under review

Show the time along with the date of the missed call and voicemail.

i would like to know what time of day i've missed the call or received the voicemail.
Sarah Schram about 1 month ago in RingCentral Web/Desktop App 0 Under review