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RingCentral Web/Desktop App

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Type code block messages directly, not just via "New code snippet" modal

All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec. Example 1, without code spec, should only be formatted as monos...
Damijan Kozic 8 days ago in RingCentral Web/Desktop App 0 Under review

Make task replies column resizable/more prominent in task view of Ring Central App

Once a task is created in the app, the UI offers the original task in the left column taking up most of the space and the ongoing conversation (replies) is constrained to a much smaller column. The task replies are where we spend much more time so...
Bob Murdoch 9 days ago in RingCentral Web/Desktop App 0 Under review

Read notification for RingCentral messages

No description provided
Guest almost 2 years ago in RingCentral Web/Desktop App 18 Planned

Select multiple voicemails for deletion and other functions such as download and forward in the new Desktop App.

Multiple selection is available in the mobile app and I believe was available in the classic desktop app, but was not included in the new desktop app
Guest about 1 year ago in RingCentral Web/Desktop App 10 Under review

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on ...
almost 2 years ago in RingCentral Web/Desktop App 4 Under review

SMS forwarding (SMS recipient)

Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension
Guest over 1 year ago in RingCentral Web/Desktop App 4 Under review

Internal vs External Status

We use status' to indicate our availability - this is especially beneficial to verify if an employee is working in the office, from home, remote, at a customer, etc etc. However, all outside organizations that I have communicated with can also see...
Harrison Beall 19 days ago in RingCentral Web/Desktop App 0 Under review

Advanced searching for contacts

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
James Esch 10 months ago in RingCentral Web/Desktop App 1 Future consideration

Looking to have Messages panel not collapse if the window is resized

Both in the RC desktop app and the browser based app if the window is resized the messages panel (favorites, direct messages) collapses unless the window is resized to be larger. It would be nice to have a toggle option to disable this collapsing ...
Jake Fletcher IT 4 months ago in RingCentral Web/Desktop App 0 Under review

Set login option for agents (Admin)

Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our R...
Guest 8 months ago in RingCentral Web/Desktop App 0 Under review