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RingCentral Web/Desktop App

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Please add an optional setting to automatically forward all calls when on a call or video.

When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can c...
Brita Rust about 1 year ago in RingCentral Web/Desktop App 0 Under review

Digital Paging - RC App Emergency Alerts/Announcements

With world conditions getting scarier and most users using the RingCentral Desktop App, it would be great to have a way to broadcast a verbal announcement through the App.
Rachel Brefo-Burroughs 18 days ago in RingCentral Web/Desktop App 0 Under review

Read notification for RingCentral messages

No description provided
Guest almost 2 years ago in RingCentral Web/Desktop App 18 Planned

Select multiple voicemails for deletion and other functions such as download and forward in the new Desktop App.

Multiple selection is available in the mobile app and I believe was available in the classic desktop app, but was not included in the new desktop app
Guest about 1 year ago in RingCentral Web/Desktop App 10 Under review

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on ...
almost 2 years ago in RingCentral Web/Desktop App 4 Under review

SMS forwarding (SMS recipient)

Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension
Guest over 1 year ago in RingCentral Web/Desktop App 4 Under review

Advanced searching for contacts

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
James Esch 10 months ago in RingCentral Web/Desktop App 1 Future consideration

Looking to have Messages panel not collapse if the window is resized

Both in the RC desktop app and the browser based app if the window is resized the messages panel (favorites, direct messages) collapses unless the window is resized to be larger. It would be nice to have a toggle option to disable this collapsing ...
Jake Fletcher IT 4 months ago in RingCentral Web/Desktop App 0 Under review

Set login option for agents (Admin)

Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our R...
Guest 8 months ago in RingCentral Web/Desktop App 0 Under review

Remove completed tasks from queue, not delete.

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...
Joe C about 1 year ago in RingCentral Web/Desktop App 4 Future consideration