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RingCentral Web/Desktop App

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Prevent incoming calls when on a video call or meeting

I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail
Scott Treggiari 2 months ago in RingCentral Web/Desktop App 0 Under review

Add SMS FAILURE notification to desktop/browser app

On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not ...
Elizabeth Rosales 4 months ago in RingCentral Web/Desktop App 0 Under review

Remove completed tasks from queue, not delete.

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...
Joe C about 1 year ago in RingCentral Web/Desktop App 4 Future consideration

Add the team folder feature back

Add the folder feature back for easy organizing amongst teams
Guest over 1 year ago in RingCentral Web/Desktop App 14 Under review

Filter on phone app

On the RC Phone app when you want to find someone in the directory listing of the HUD, it doesn't filter as you type. If they are on a call and click the park line, all they get is a single file list of all employees and park locations which they ...
Swapp Law about 1 month ago in RingCentral Web/Desktop App 1 Under review

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest over 1 year ago in RingCentral Web/Desktop App 19 Future consideration

Separate desktop and mobile apps in incoming calls

Separate the Desktop app and Mobile app from incoming calls so that only one rings at a time, so my phone isn't ringing while I'm at my desk, and can arrange them in an order so If I don't respond after 4 or so rings, it goes to my phone in case I...
Andrew Cunningham 11 days ago in RingCentral Web/Desktop App 0 Under review

Add the ability to delete multiple faxes at once on the desktop version

You should be able to delete multiple faxes simultaneously on the desktop version. Apparently, you can do it from the mobile app only.
David Goldberg 4 months ago in RingCentral Web/Desktop App 0 Under review

Change Keyboard Shortcuts in RingCentral App

I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
Joel Socorro 4 months ago in RingCentral Web/Desktop App 1 Future consideration

Reinstate Copy / Duplicate team

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...
Louise Baker about 1 year ago in RingCentral Web/Desktop App 5 Future consideration