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RingCentral Web/Desktop App

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all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch 24 days ago in RingCentral Web/Desktop App 0 Under review

Reinstate Copy / Duplicate team

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...
Louise Baker about 1 year ago in RingCentral Web/Desktop App 5 Future consideration

Remove or lock the "Call from" option from specific users

Currently, Users can use the "Call from" drop down to change the number that the call they are placing, comes from. This is a great tool for certain users on our team, not so much for the ones that don't need this. For the majority of our users, t...
Gaege Rivera - 1603 2 months ago in RingCentral Web/Desktop App 0 Under review

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 1 year ago in RingCentral Web/Desktop App 4 Under review

Remove Profile Picture

Please include the ability to remove (not change) profile picture and change to initial system default.
Guest about 1 year ago in RingCentral Web/Desktop App 2 Under review

SMS ability to sort SMS messages and create folders for the SMS messages

RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
R. Glenn Matsen 14 days ago in RingCentral Web/Desktop App 0 Under review

Colorblind Setting

Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red...
Greg Vermilion over 1 year ago in RingCentral Web/Desktop App 3 Under review

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Need SMS 2 Factor Authentication Capabilities

The SMS feature on the Ring Central App and Destock versions should support receiving 2 factor authentication texts from different sites/carriers/etc. Most login features now require 2FA. In our office currently, my colleagues and I constantly hav...
Natasha Bassill 29 days ago in RingCentral Web/Desktop App 0 Under review

Feature to disable Beeping for Call Waiting in queues

We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. Our employees do not use physical phones. They...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review