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RingCentral Web/Desktop App

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Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created. It would be useful to either Provide for the ability to c...
Brandon Patton 5 months ago in RingCentral Web/Desktop App 2 Future consideration

Call on behalf of other site locations

Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie si...
Wayne Boyce (Ext:313) 16 days ago in RingCentral Web/Desktop App 0 Under review

Customize and change ring order of incoming calls on RC desktop/mobile app to another position besides First.

Right now I have the RC desktop app and a physical desk phone. I would like the ability to be able to change the RC desktop app to ring (2nd) in the incoming call order rather than default to the first spot. It forces me to have to toggle it on/of...
Jaime Quinones 4 months ago in RingCentral Web/Desktop App 0 Under review

Need SMS 2 Factor Authentication Capabilities

The SMS feature on the Ring Central App and Destock versions should support receiving 2 factor authentication texts from different sites/carriers/etc. Most login features now require 2FA. In our office currently, my colleagues and I constantly hav...
Natasha Bassill about 1 month ago in RingCentral Web/Desktop App 0 Under review

Show Status in Dial pad

When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initi...
Guest 8 months ago in RingCentral Web/Desktop App 0 Under review

Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...
Lizette Arballo 4 months ago in RingCentral Web/Desktop App 1 Future consideration

Save custom status

I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super use...
Luke Sipple over 1 year ago in RingCentral Web/Desktop App 3 Under review

Keep RC Classic

The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Cl...
Andie Carole Byron 12 months ago in RingCentral Web/Desktop App 3 Will not implement

RingCentral App for Linux

be able to install RingCentral App Desktop for Linux users on their computer
Denice Abbey Dizon about 1 year ago in RingCentral Web/Desktop App 3 Under review

Separate ring for Desktop app and Mobile app

Call Handling & Forwarding to separately ring Desktop & Mobile Apps
Guest over 1 year ago in RingCentral Web/Desktop App 4 Under review