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RingCentral Web/Desktop App

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Allow Auto-Receptionist to transfer to specific numbers in extensions

I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the ...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Add "Hub" to Office @ Hand windows app

The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding s...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Enable Call Queue Pickup Members feature without requiring the "Enable me to pick up a monitored line on hold" option

There is a feature in a Call Queue that allows you to specify Pickup Members for the Queue but it only works if you have the “Enable me to pick up a monitored line on hold” option checked under the User’s Presence settings. But turning that settin...
Scott Hemme 12 months ago in RingCentral Web/Desktop App 0 Under review

Static page | For not having to leave the ring

It would be nice to add an option for organizations to post their management tools inside the ring, such as a small static page that can be modified over time so that companies can post there the links they use, their tabs, or other documents. Th...
Guest 12 months ago in RingCentral Web/Desktop App 1 Under review

Add Usage Reports for Glip

It would be really beneficial to be able to run analytics on Glip usage. We are using it to tell if remote workers are online and attending to messages, however there isn't any report that we can run to confirm our observations with data.
Lauren Sullivan 12 months ago in RingCentral Web/Desktop App 2 Already exists

Allow the Teams folder to be rearranged in the left rail

The Teams folder should not be pinned to the bottom. Please allow it to be reordered like the other folders
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Have the ability to right click on a link to copy the link

Basic functionality
Guest about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Give me a way to opt out of @Team messages for a channel

I need to be in some channels to get help from people in the channel. But every time someone pings the "@Team" for that channel, I don't need to be notified because the message is relevant for that "Team", while I'm not on the team, I'm just there...
Guest about 1 year ago in RingCentral Web/Desktop App 2 Already exists

Forwarding and Group Queue for Users

Currently only automated numbers can have call queues assigned to them to forward to others. We would like our users to have the same set-up.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Conference invites in E.164 format

When scheduling a conference from the web portal it produces based on the home country invites in a non E.164 format. Which is causing issues when international attendees are trying to attend a conference - as they are not aware of the country cod...
Tobias Lauderbach about 1 year ago in RingCentral Web/Desktop App 0 Under review