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RingCentral Web/Desktop App

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Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal

Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Group Tasks are Clunky

When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, ...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Inactivity timer settings

Add the ability to select the time frame that triggers a user's status to go from available to idle/invisible. Make the "inactivity time" a selectable value.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Pull calendar out of video and make it it's own icon

Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.
Craig Miceli about 1 year ago in RingCentral Web/Desktop App 0 Under review

Combine internal messaging with SMS messaging

The iphone and Google phones show the benefit of combining internal messaging and sms in the same app. It would be more intuitive vs having to go to phone for SMS and messaging for internal messaging. Ideally, the app could be "smart" and determin...
Craig Miceli about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add ability to transfer from a softphone to a deskphone

There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.
Craig Miceli about 1 year ago in RingCentral Web/Desktop App 0 Under review

Non-Ring Central Numbers Added on Presence

To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.
Danielle Arnold about 1 year ago in RingCentral Web/Desktop App 0 Under review

Insufficient ring volume in main Ringcentral app

Insufficient ring volume in main Ringcentral app Incoming voice calls - Sounds Volume control 100% Select any sound, the volume is barely audible Win 10 Pro, Soundblaster sound card The volume problem applies across all sound options (Monitor spea...
Guest about 1 year ago in RingCentral Web/Desktop App 2 Already exists

Hide folders in Show Unread state

The toggle for showing only unread messages is great, but when you also have folders for organizing teams, it gets very weird. If you toggle to Show Unread, the folders still show. You only want to find the unread messages, but you might feel like...
Rick Case about 1 year ago in RingCentral Web/Desktop App 0 Under review

Route incoming to an extension based on the caller's area code.

Route incoming to an extension based on the caller's area code.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review