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More than 10 people for Call Queue Simultaneous

My phones need to ring to every sales person. Please add an option to ring to everyone, not just 10 people. Then allow the admin to select what phone will not ring.
Guest about 1 year ago in RingCentral Phone 2 Already exists

Scheduled Out of Office periods for "Accepting Queue Calls"

Our client services department has consistent schedules throughout the week. It would be nice to be able to set a "working hours" period where users are automatically taken out of the queue. Or likewise, set an "away" period automatically for lunc...
Matthew Pincoski almost 2 years ago in RingCentral Phone 1 Already exists

Change the city the phone number is tied to

When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local compani...
Amanda Brulé 3 months ago in RingCentral Phone 2 Already exists

The same number needs to be able to ring on 2 or more physical phones, especially is it is an emergency line.

I recently started as a security manager for my company and was in shock to find out that the emergency number that is posted at all our buildings and campuses rings on only one phone. This is very concerning. If someone calls an emergency line fo...
Guest about 1 year ago in RingCentral Phone 0 Already exists

Allow 2 people to be on the same phone call

For training purposes, allow 2 people to use two different phones or desktop applications to be on the same phone call. Much like how a split training headset would work
Kelly Brownson about 1 year ago in RingCentral Phone 1 Already exists

Mute Call Recording notification

Can we add a feature that allows you to turn off the Call Recording notification.
Guest over 1 year ago in RingCentral Phone 2 Already exists

Show Caller Name in 'Missed Call' emails

Today we have to do a reverse lookup to see who called us.
Steve Deal over 1 year ago in RingCentral Phone 0 Already exists

Allow Desktop & Mobile Ring Grouping for Call Handling & Forwarding

Right now, desktop & mobile can not be added to ring groups so it is only beneficial if you want to let it ring on desktop/mobile first for sequential or if you are using a simultaneous setup. If it can be part of a custom group you can have i...
Guest almost 2 years ago in RingCentral Phone 2 Already exists

Ring tones while connecting queue calls

The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Chase Owens 5 months ago in RingCentral Phone 1 Already exists

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
Joshua Richardson 5 months ago in RingCentral Phone 1 Already exists