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RingCentral Phone

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Hold Music: Allow multiple audio files for hold music, played at random.

We just migrated a client over to Ring central. Something they asked for that I'm surprised has not been requested more, is the option for hold music to have multiple files, and for those files to randomly play when someone is put on hold. In this...
almost 2 years ago in RingCentral Phone 4 Under review

User VM Zero Dial

Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
Tim Cunningham 15 days ago in RingCentral Phone 0 Under review

Multiple Caller IDs

Sometimes businesses will provide services for other businesses and need to have the caller id reflect that. It would be ideal to be able to set a unique caller ID for each outbound phone number in use. Perhaps use Phone System > Phone Numbers ...
Richie Schut about 1 month ago in RingCentral Phone 0 Under review

Mirrored Call Status

For call queues or ring groups, if one extension answers a call, it should reflect that status for all other extensions in that group. For example, if extension 1 picks up a call, it should not show up as a missed call for extension 2. The call di...
Gurvinder Mangat about 1 month ago in RingCentral Phone 0 Under review

Call transcription to text

Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
Marisa Horton 8 days ago in RingCentral Phone 0 Under review

Ability to answer more than 1 call from a call queue.

Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
Johnny Xiong 16 days ago in RingCentral Phone 0 Under review

Stop Queue Call from Ringing on Offline Users!

I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and...
Matthew Lamb 6 months ago in RingCentral Phone 2 Under review

Add call in Queue feature

When our front desk staff are unavailable, out of the office or all on the phone, new calls are put in queue. A feature allowing us to see calls in queue would be helpful allowing us to put additional staff on phones if necessary. Otherwise we hav...
Alexis Hussey 2 months ago in RingCentral Phone 1 Under review

Presence: Caller on Hold causes other phone that monitor to ring

I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when I place someone on hold the other phone rings. The person can "silence" the call, but you can't tell why it i...
almost 2 years ago in RingCentral Phone 3 Under review

Conference Calls: Provide ability to create custom conference call greetings.

There is no option to create a customized greeting for my conference calls. This is unacceptable.
almost 2 years ago in RingCentral Phone 0 Under review