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RingCentral Phone

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Add User Caller ID option: ability to select User's Name as a Caller ID

Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Export text conversations to a PDF or other document.

Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
Guest over 1 year ago in RingCentral Phone 1 Future consideration

The Ability to Use the Prompts Library on Extensions (not just IVRs)

If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library...
Cassandra Champney over 1 year ago in RingCentral Phone 0 Future consideration

Add Paging Groups in RC App

We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging g...
Guest over 1 year ago in RingCentral Phone 3 Future consideration

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest over 1 year ago in RingCentral Phone 1 Future consideration

I would like to add different participation codes within team for audio conferences.

We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.
John Elias almost 2 years ago in RingCentral Phone 4 Future consideration

Automatic or scheduled sign-off

Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed f...
Mike Arneson over 1 year ago in RingCentral Phone 0 Future consideration

Hide Email for Specific Users in Directory

We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren...
Alicia Gates over 1 year ago in RingCentral Phone 0 Future consideration

Allow Call Queue members to change queue status for desktop app

We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop ...
Guest over 1 year ago in RingCentral Phone 1 Future consideration

User Voicemail PIN

User Roles that do not have “User Info” enabled in User Settings are unable to change their voicemail PIN. Enable user option within the voicemail box when dialing into the voicemail system
Jonathan M Farley over 1 year ago in RingCentral Phone 0 Future consideration