Skip to Main Content

RingCentral Phone

Showing 517

Presence: Caller on Hold causes other phone that monitor to ring

I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when I place someone on hold the other phone rings. The person can "silence" the call, but you can't tell why it i...
almost 2 years ago in RingCentral Phone 3 Under review

Conference Calls: Provide ability to create custom conference call greetings.

There is no option to create a customized greeting for my conference calls. This is unacceptable.
almost 2 years ago in RingCentral Phone 0 Under review

Answered calls showing up as missed for other extensions

Our main line rings to other extensions, but when someone answers, the call shows up as missed for the other extensions. You then have to log onto another platform within RC to see if the call was answered. This is very inefficient. This needs to ...
Zany Dunlap 26 days ago in RingCentral Phone 0 Under review

To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main cus...
Kristine Saxton 3 months ago in RingCentral Phone 6 Under review

Option to always enter Do Not Disturb mode when in a meeting for new RC app.

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off ...
Guest over 1 year ago in RingCentral Phone 11 Under review

Increase the number of Softphones per user

As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a u...
Rick Salas 17 days ago in RingCentral Phone 0 Under review

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk over 1 year ago in RingCentral Phone 1 Under review

Access all voicemail boxes from the App

I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal...
Malissa Cadwallader 27 days ago in RingCentral Phone 0 Under review

Add Advanced Rules to block or forward SMS / Text Messages

We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our Sale...
almost 2 years ago in RingCentral Phone 2 Under review

Emergency Call Recording or Flagging for Bomb Threats/Active Shooter Etc

We are running the following scenario, What should our company do if there is a bomb threat that gets called in to us? At a previous job I had there was a number we could dial immediately after the call to save/flag that call. I request RingCentra...
Marcus Stewart 19 days ago in RingCentral Phone 0 Under review