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RingCentral Phone

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Allow Users to Update Voicemail Greeting via RingCentral Desktop App

Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app. When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on ...
Matthew Lamb 9 months ago in RingCentral Phone 0 Under review

Filter Faxes by Number

Filter faxes by the number they were sent from for various reasons, such as to be deleted automatically
Guest 9 months ago in RingCentral Phone 3 Under review

Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...
Guest over 1 year ago in RingCentral Phone 0 Under review

Zero Out to be based on individual users instead of on company level.

I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more...
Kami Miller over 1 year ago in RingCentral Phone 0 Under review

Survey option after phone call has ended

We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
Guest over 1 year ago in RingCentral Phone 1 Under review

Virtual Phoneservice for Freshdesk

Integration with Freshdesk Phone Service in the Ticket System
Guest 10 months ago in RingCentral Phone 1 Under review

Dial Zero to reach operator from user extension

Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
Guest over 1 year ago in RingCentral Phone 4 Under review

Detailed Call Log Information on the Desktop app.

If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To: 864-772-3410 (me) for ex...
Guest 10 months ago in RingCentral Phone 0 Under review

Custom Voicemail

A feature where we can go in and type out what we want the voicemail to say. Ooma has this feature where if the call wasn't answered, we were able to have the voicemail let clients know everyone's extension and they can dial it depending on who th...
Guest 10 months ago in RingCentral Phone 1 Under review

Forward a call to another phone, but continue ringing initial phone.

Once a call gets forward to another person, the original person still has a chance to pick up the call.
Guest 10 months ago in RingCentral Phone 0 Under review