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RingCentral Contact Center

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Why don't contacts have a fax number?

When I go to fax, it suggests using a contact, but what good is that if the contact doesn't have an associated fax number????
Guest 7 months ago in RingCentral Contact Center 0 Under review

Add a KPI on Analytics to have a Disconnect Initiator

I want to request to have a KPI on Analytics for Disconnect Initiator. For us to be inform if the disconnected call happened on our side or on the customer side.
Guest 9 months ago in RingCentral Contact Center 0 Under review

Add inline images to the body of an email

Please allow images to show inline as this is very helpful for chronological screenshots. Having the images only as attachment is useless in this scenario.
Guest 9 months ago in RingCentral Contact Center 0 Under review

Add a notification/chime feature to the MaxAgent call Deposition (where time can be chosen by user) that notifies user if they have forgotten to complete a Deposition

If a deposition has not been completed within 4mins for example, a chime would sound or notification flash alerting user to wrap up their deposition.
Guest 9 months ago in RingCentral Contact Center 0 Under review

Add contact center licensing in the IC portal

the only way to know how many licenses for contact center you own is to know it, there is no link or report to run. Please add this functionality.
Guest over 1 year ago in RingCentral Contact Center 0 Under review

create a link with equisoft crm

similar to salesfore app you have
Guest 9 months ago in RingCentral Contact Center 1 Under review

QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

A user may need to type their feedback comments into a Word document first and then copy/paste into the QM Tool Evaluation Form. When we copy/paste from Word into the QM Tool, quotation marks and apostrophes disappear.
Jennifer Lewis over 1 year ago in RingCentral Contact Center 3 Future consideration

QM - Calibration Screen – Needs Interaction Dates

Please add the Interaction Date to the Calibration Screen; see screenshot
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Future consideration

QM - Request Further Review - Shouldn't Go Back to the Evaluator

If an agent submits a ‘Request Further Review’, this means they are ‘Challenging’ the score and want it re-reviewed. Currently, the dispute routes back to the Evaluator. This shouldn’t go back to the Evaluator but to a third-party person, like the...
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Future consideration

QM - Evaluation Notifications – Need Via Email

When a user submits an evaluation, only the person who was evaluated receives a notification, and it’s via the system, but not via email. I’d like to request that the system email the user an email notification that a new evaluation is ready to re...
Jennifer Lewis over 1 year ago in RingCentral Contact Center 1 Future consideration