Skip to Main Content

RingCentral Contact Center

Showing 79

Hour of Operation Status Column for "Open" or "Closed"

Its really hard to tell which Hours of Operation are Open or Closed without clicking individually into each hours of operation individually. It would also be nice to be able to copy holidays over from one hours of operation to another.
Scott Beard 4 months ago in RingCentral Contact Center 0 Future consideration

QM - Bulk Delete Unused Interactions

Deleting unused interactions is time consuming and counter productive. A bulk delete feature would save time and make the process of searching for specific interactions more efficient.
Nancy Fulton over 1 year ago in RingCentral Contact Center 0 Future consideration

Replace interaction function.

A feature was added where you can click and replace an interaction with the click of a button. Currently the feature is pulling interactions from the day that the button is used. It does follow the criteria that is set in the planners, except that...
Jeff Myers 4 months ago in RingCentral Contact Center 0 Future consideration

Duplicate QAs

We currently utilize different QA Evaluation processes for our new hires. There are multiple calls pulled for them earlier on. When using multiple planners for this, it causes issues with QA evaluations being duplicated. The system does not recogn...
Jeff Myers 4 months ago in RingCentral Contact Center 0 Future consideration

Transfer to user's voicemail without ringing user from contact center

Our organization fields a number of calls that should be sent directly to a user's voicemail. Currently, our contact center agent has to either blind transfer the call to the user, or call them...confirm it's an unwanted call....then ask the user ...
Guest about 1 year ago in RingCentral Contact Center 0 Future consideration

Contact Center - Disposition Coding Pop Up into window

To ensure the agent is coding the call and not getting lock due to not coding previous call. If the disposition window would pop up into its own window it would be more apparent the coding has not occurred. Reducing the time the agent it stuck bec...
Guest about 1 year ago in RingCentral Contact Center 1 Future consideration

QM - Reports – Only Active Forms Should Display

For reporting, inactive forms shouldn’t be on the drop-down list. This is too many to sort through. Please only reflect Active forms.
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Future consideration

copy schedule without time off copying over

I would like to be able to copy the schedules from one week to another without copying over time off. Just copy underlying schedules.
Guest about 1 year ago in RingCentral Contact Center 0 Future consideration

Allow agents to place outbound calls in maxagent while on wrap up status

users who make a series of outbound calls have to manually change status from wrap up to another status just to dial another outbound number. It is an unnecessary series of mouse clicks that add up.
Brian Casey 5 months ago in RingCentral Contact Center 1 Future consideration

Have the option to view as another user (security profile)

It would be really useful if as a Super Admin, you had the option to view as another user's security profile. So, rather than having to change your own profile security level, you could view it as someone else, to check they have the correct acces...
Guest over 1 year ago in RingCentral Contact Center 0 Future consideration