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RingCentral Engage Voice

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Potential Spam

Automated system wide blocking of spam numbers to all extensions requiring no action by customers.
Joy Macaraeg 5 months ago in RingCentral Engage Voice 1 Under review

Analytics reporting for agent activity overview

Is there a way on reporting, specifically for Agent Activity Overview – if there could be an added option to pull a Range of Dates (example 12/1-12/31/2021) but have the option to have the report pul the daily details? So for example – I look at o...
Amy Meyer 5 months ago in RingCentral Engage Voice 0 Under review

Don't change the supervisor state when the supervisor monitor or listing in a call for their agent

We already change our working base state to away (gray) see below screenshot. This happened when the supervisor start monitoring and when the supervisor stop the monitoring it put her into the working and orange state
Guest about 1 year ago in RingCentral Engage Voice 0 Future consideration

Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

Add a comparator for the Custom Campaign Criteria Plans that would allow "Does Not Start With". A good example use case would be for filtering out specific area codes from your dial plan, while leaving others in that state eligible for dialing.
Colby Jestes about 1 year ago in RingCentral Engage Voice 0 Future consideration

Allow Admin to See a User from the User Prospective

SInce you changed the ability to store all passwords, we find it extremely difficult to troubleshott when issues arrise. It would be nice if RIng Central will program the ability for an admin to switch their user to see what the Agent is seing.
Paul Lieberman 4 months ago in RingCentral Engage Voice 0 Under review

Add the date into the Chat streams in Agent view. Currently it only displays time.

In the Agent view, Chat stream, the chats are displayed with a timestamp. But this timestamp only includes the time rather than time + date. We need the date to be displayed for the timestamp to have any meaning/use.
Guest 9 months ago in RingCentral Engage Voice 0 Future consideration

Bring Back Ability to Enter Special Characters in From Field of Email Templates

After moving from the https://portal.virtualacd.biz/legacyagent/#/login URL to the new https://engage.ringcentral.com URL, our agents can no longer send email templates that have special characters in the from field (the send email button is graye...
Kurt Carlson 9 months ago in RingCentral Engage Voice 0 Planned

Capability to Pull Agent Call Logs via the integrated EngageVoice SalesForce App

Our version of EngageVoice is integrated with SalesForce via an App and we are unable to pull Call Logs for our Agents. I would like the functionality of pulling Agent Call Logs to be implemented into our version of EngageVoice that is integrated ...
Gavin Gillespie 10 months ago in RingCentral Engage Voice 0 Future consideration

Add whisper before connecting from IVR node

This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.html Wanted to make sure it was entered as an idea. Our aim is to provide the best possible service, so knowing t...
Guest 11 months ago in RingCentral Engage Voice 0 Future consideration

Disable beeping sound for incoming call on Engage Voice

Disable to beeping sound for incoming call
Reception 1 12 months ago in RingCentral Engage Voice 0 Under review