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RingCentral Engage Voice

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API that would allow exporting scripts in JSON format.

Can an API be provided so we can export scripts on our Engage Voice account in the form of JSON?
Taralkumar Ahir 5 months ago in RingCentral Engage Voice 0 Future consideration

Add whisper before connecting from IVR node

This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.html Wanted to make sure it was entered as an idea. Our aim is to provide the best possible service, so knowing t...
Guest 11 months ago in RingCentral Engage Voice 0 Future consideration

Add a filter for monthly reports to drill down to business hours only in lieu of 24 hour period inclusive

Today, I can get daily reports and filter by the hours of the day. I cannot do that for a roll up of performance of our call center at the monthly level for Sr Management level reporting
Guest 7 months ago in RingCentral Engage Voice 0 Future consideration

The auto Disposition option needs to change agent to an on -hook aux state

We would like to use the auto dispotion feature but we need the agent rolled into an aux code that would not be available .
Debra Johnson about 1 year ago in RingCentral Engage Voice 0 Future consideration

Allow customers to populate a custom CLID for internal calls

Internal calls from Engage to RCO show up as the primary System Account, which is named "System Account" and cannot be changed. Our internal customers are seeing calls from our Help Desk as System Account rather than Help Desk who is truly calling...
Marissa Defino 8 months ago in RingCentral Engage Voice 0 Future consideration

Sip Error Place it on pass options

We have to count every pass and when we make a call it goes through a verification process (Gryphon) prior to the call being mad if it is aproved the dialer will then make the call. If the call has a sip error the system (Engage Voice Dialer) will...
Guest 8 months ago in RingCentral Engage Voice 0 Future consideration

Increase size of Local Connect Buckets

Increase the number of local DIDs in Local Connect buckets. Increasing the number of DIDs assocaited with a campaign with reduce downstream carrier throttling for high volume customers.
Tim Arnott over 1 year ago in RingCentral Engage Voice 0 Future consideration

Audit Trail Report on Manage admins website

I want to know what my admins do inside the https://portal.vacd.biz/manage site. Monitoring calls, running reports, pausing leads. Listing their name, date of action, type of action. They have access to a lot of information in the manage portal so...
Ryan Bartlett 11 months ago in RingCentral Engage Voice 0 Future consideration

Engage Voice - Campaign Disposition Rules

We would like to have additional control over passes regarding BUSY system dispositions. Ideally this will add BUSY to the list of selectable system dispositions that follow pass disposition rules set on a campaign.
Paden Cooper about 1 year ago in RingCentral Engage Voice 0 Future consideration

Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

Add the ability to set leads that are transitioned to another campaign as a Copy complete so they are not dialed again from the original campaign. Currently, the transition disposition needs to be set to Requeue = Yes in order for the lead to be e...
Colby Jestes over 1 year ago in RingCentral Engage Voice 0 Future consideration