Skip to Main Content

RingCentral Engage Voice

Showing 19

Stay on Call - Call Transfers - Toggle Feature

A lot of users do not like that they have to unselect the "stay on call" box when cold transferring. In our usage of EngageVoice, we direct all users to cold transfer because we utilize a chat program to inform of the incoming call beforehand. We ...
Doug Stevens about 2 months ago in RingCentral Engage Voice 0 Under review

Allow Admin to See a User from the User Prospective

SInce you changed the ability to store all passwords, we find it extremely difficult to troubleshott when issues arrise. It would be nice if RIng Central will program the ability for an admin to switch their user to see what the Agent is seing.
Paul Lieberman 4 months ago in RingCentral Engage Voice 0 Under review

Add additional fields on the Engage Voice Login screen for users with multiple agent choices.

See attached. Before we were forced to switch to add our users to Service.RingCentral, our agents had multiple usernames on the engage voice side. They could pick and choose which login they would be getting into depending what campaign they neede...
Ryan Bartlett 2 months ago in RingCentral Engage Voice 0 Under review

Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

Our agents work remotely 24/7 and are not always consistently in front of their computer screen or may be working in other programs. If they are put in RNA Status, a team member may not be aware of this looking at their RC screen or being alerted ...
Autumn Noblit 3 months ago in RingCentral Engage Voice 0 Under review

Including Maintenance and Updates in this portal

You send out emails about this and many are missed or go into a junk file and also missed. It would be helpful if this information can be on here and acceessible. You want us to communicate via the portal with you, but you promote outside communic...
Paul Lieberman 4 months ago in RingCentral Engage Voice 0 Under review

Disable beeping sound for incoming call on Engage Voice

Disable to beeping sound for incoming call
Reception 1 12 months ago in RingCentral Engage Voice 0 Under review

Need DNIS changes added to the Audit Log

Please add DNIS changes to the audit log so we can see when a DNIS was changed, by whom, and what the change was.
Guest 8 months ago in RingCentral Engage Voice 0 Under review

Increasing file size limit for file uploads when submitting a support ticket

File size limit is currently 2mb per any individual file. When requesting debug logs for a specific issue, most system logs are over 2mb by default. Please up the limit to possibly 3mb - 4mb, this should account for most any system log that may ne...
Guest 8 months ago in RingCentral Engage Voice 0 Under review

Enhance the Lead Load Report

I do think it would be helpful if the dialer gave a response showing what record/field/specific text was in error and exactly where it stopped loading files containing errors. Is this something that could be added to the upload?
Scott Bittner 9 months ago in RingCentral Engage Voice 0 Under review