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My ideas: RingCentral Analytics

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Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
over 3 years ago in RingCentral Analytics 30 Future consideration

Need option to schedule reports in Business Analytics with PDF

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.
Cameron Hellmuth 3 months ago in RingCentral Analytics 1 New

Merge Mitel call reports with Ring Central

We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of call...
David Fischer 2 days ago in RingCentral Analytics 0 New

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest over 2 years ago in RingCentral Analytics 7 Future consideration

Add number of calls refused to live reports

Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop
Dillon Friedman 4 days ago in RingCentral Analytics 0 New

Analytics Report for Phone Downtime

This allows the company to know the downtime hours of the phone. Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, o...
Jorge Mico 4 days ago in RingCentral Analytics 0 New

Report Analytics for Outbound Call and Faxes

Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who d...
Leigh Baltazar 5 days ago in RingCentral Analytics 0 New

Minute Counter Visibility

Minute counter for every statusieAvailableUnavailableOn Break
TL Jake 12 days ago in RingCentral Analytics 0 New

Generate Report based on Caller ID Number

We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.
RYAN RAMAT 23 days ago in RingCentral Analytics 0 New

Add description to queue and IVR menus and make these available as columns on reports

Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both t...
Graeme Ross 6 days ago in RingCentral Analytics 0 New