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RingCentral Analytics

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Live Report Service Level and Queue Monitor Change

I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph. This would allow us to see "company wide" statistics like the service level for all...
Chase Owens over 1 year ago in RingCentral Analytics 0 Under review

Remove duplicates in call log

Want to be able to pull call logs and filter out the duplicates
Guest over 1 year ago in RingCentral Analytics 0 Under review

Measure of occupancy as a percentage

When selecting a user on the Audit section on reporting, we are able to view change of status' and log in times. For our app it shows "Accept all calls", "Do not accept any calls" and "Do not accept queue calls". From here we should be able to see...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Tag/Categorize calls for business analysis to solve business problems

We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expirat...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Analytics: Click to Next Day

Need an option to quickly jump / click to next or previous day, week or month in Analytics. Instead of having to manually select dates for every search.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Planned

Track version and type of RingCentral app

In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Add Additional Filters to Analytics Performance Reports

Example: Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites: 103-Austin 104-Dallas We need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analyt...
Brett McVay over 1 year ago in RingCentral Analytics 0 Under review

Real-time analytics, or at least faster updates

We would like real-time updates to analytics, or at least faster updates like every 5-10 minutes. We need to see when we have missed/abandoned calls so we can return them faster.
Oak Norton over 1 year ago in RingCentral Analytics 1 Already exists

Analytics for Standard users

It seems I have to give admin rights to the portal in order to allow a manager to use Analytics. This is not the best practice especially if the manager loves to make changes that he/she don't care what the consequence is.
Guest over 1 year ago in RingCentral Analytics 1 Under review

SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.
Linda Cote over 1 year ago in RingCentral Analytics 1 Already exists