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RingCentral Analytics

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Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
Karl Pashalidis 10 months ago in RingCentral Analytics 7 Under review

Call Reporting \ Analytics for the Standard User

We need a feature for standard users to have call metrics so they can review how many calls they made and received. A dashboard similar to Analytics for administrators. Currently, Analytics displays all users calls, but want this feature only tied...
FPS Customer Service about 1 month ago in RingCentral Analytics 0 Under review

Delegated Line reporting needs improvement

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...
Elton Lockhart 12 days ago in RingCentral Analytics 0 Under review

Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest 9 months ago in RingCentral Analytics / RingCentral Video 0 Under review

Graphs showing individaul/ user KPIs

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.
Hajri Tonuzi 15 days ago in RingCentral Analytics 0 Under review

Add KPIs from Performance report to LOB Analytics

Available vs unavailable hours per Queue member Available start time (per day) per Queue member Available end time (per day) per Queue member Busy hours average (Busiest hour of the day on average) Busy day average (Busiest day of the week on aver...
Megan Bagtas 18 days ago in RingCentral Analytics 0 Under review

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Cynthia Bernier about 1 month ago in RingCentral Analytics 2 Under review

X Days in the past calendar feature

Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it ...
Mitch Detwiler 19 days ago in RingCentral Analytics 0 Under review

Live reporting: Able to see if agent is currently on outbound or inbound call

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.
Stephanie Rensburg about 2 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics: Date Format option for Day/Month

Please may we request the ability to set/change the date format in RingCentral Analytics? Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.
Fraz Hamid 26 days ago in RingCentral Analytics 0 Under review