RingCentral Analytics

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

Allow Queue Managers to Log Users in\out of a queue.

I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.

Cant achieve to calculate correctly the average speed for a user to answer a call

LOB Analytics and Performance Reports have similar KPIs. It would be beneficial to have completed calls in Performance Reports to show how many calls were completed instead of transferred.

Hello, It would be helpful in a sales based business to see details for each user. It would be very helpful to be able to see each use text message log (phone # or name), quanity (total number of texts), when (searchable via date range), from what...

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...

The ability to resize the text within KPI widgets, this would allow these widgets to be displayed on a video wall enabling users to see KPIs from a distance. Currently the text is only one size so can become difficult to view from further away.