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RingCentral Analytics

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Selection for last work month report

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
Guest over 1 year ago in RingCentral Analytics 2 Implemented

Average abandon rate for a queue in Analytics Performance Reporting

This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as need...
Guest about 1 year ago in RingCentral Analytics 1 Implemented

Reporting for managers

It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.
Guest about 1 year ago in RingCentral Analytics 1 Implemented

Be able to set Total Talk Time as a set field For User

It would save me a lot of time from having to select this field many times throughout the day. Thanks!
Guest about 1 year ago in RingCentral Analytics 1 Implemented

Filter for Call Result

https://analytics.ringcentral.com/performance-report The field for Call Result includes not connected calls which is added to call totals. As a manager of sales, accurate call counts are imperative
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Statistic on Customer TOTAL Hold Time

For a performance report would like to be able to monitor how long a customer is on hold for adding up their TOTAL hold time in ALL QUES not just how long they waiting in each que.
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Weekly increment reporting

Currently there is not an option to send reports on a weekly basis which pertains weekly increments. For example, our customer service directors and managers would like to see weekly reports for previous weeks to track call activity and volume. IE...
Guest over 1 year ago in RingCentral Analytics 0 Implemented

Export daily data from the analytics portal for more than one day at a time.

In the analytics portal, data can be pulled to see how many outbound calls were made on a specific day or for a rage of days. When the data is pulled for more than one day, there is no way to see that data devived into how many outbound calls were...
Karla Talamantes over 1 year ago in RingCentral Analytics 1 Implemented