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Analytics metric color options

The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.
Scott Atkinson 4 months ago in RingCentral Analytics 0 Under review

Create live dashboards for LOB Analytics

I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platform...
Laris Mulic 4 months ago in RingCentral Analytics 0 Under review

Link to share live reports

It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
Kristi Behmer 5 months ago in RingCentral Analytics 0 Under review

Hourly Report on Analytics

customer wants to have an option to generate automatic hourly call productivity report
Jenny Remolacio 5 months ago in RingCentral Analytics 1 Planned

Embeddable analytics dashboard

An embeddable analytics dashboard could benefit corporate users with interest in monitoring performance without dedicating as many resources as must be used currently. My personal use case would be displaying an analytics dashboard on monitors spa...
Guest 10 months ago in RingCentral Analytics 0 Under review

run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest 10 months ago in RingCentral Analytics 0 Under review

Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
Guest 11 months ago in RingCentral Analytics 0 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia about 1 year ago in RingCentral Analytics 0 Under review

Pull Login and log out reports

Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account
Guest about 1 year ago in RingCentral Analytics 0 Under review

Analytics data manually refresh or change frequency

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...
Brendan Richman over 1 year ago in RingCentral Analytics 1 Under review