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RingCentral Analytics

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Add custom call length to performance reports

This is useful because it lets us filter calls by specific time. Sometimes we want to know if a call was missed because we let it rang too much or because they hung up before we had a chance to answer the call. Sometimes, because of our business m...
Leonel Aviles about 2 months ago in RingCentral Analytics 0 Under review

Analytics - IVR key presses as a KPI option

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Check Users Status on Call Queue

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"
Guest over 1 year ago in RingCentral Analytics 1 Under review

Link to share live reports

It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
Kristi Behmer 5 months ago in RingCentral Analytics 0 Under review

Agent Analytics: Log Agent Queue Uptime

Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours w...
Josh Mathus about 2 months ago in RingCentral Analytics 0 Under review

Live reports: Need to see time log of each status for Avaya users

Need to be able to determine up and down time of an agent from statistics. Currently reporting only shows the current status and not how long the status is ready/not ready. There are only two options for the status in reporting which is online and...
Stephanie Rensburg about 2 months ago in RingCentral Analytics 0 Under review

Hourly Report on Analytics

customer wants to have an option to generate automatic hourly call productivity report
Jenny Remolacio 5 months ago in RingCentral Analytics 1 Planned

viewing # of times a queue number was used.

As of the moment, the feature you are referring to is not yet available for report for viewing # of times a queue number was used. Actually, this is a great idea to submit a Feature Request to our Product Enhancement Team to make a consideration a...
Leanne Carter about 2 months ago in RingCentral Analytics 0 Under review

Data that shows time and date of call refusals in Analytics, Performance report

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This wil...
Hannah Tieu over 1 year ago in RingCentral Analytics 4 Under review

RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful

Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these. See suppo...
Fraz Hamid 11 months ago in RingCentral Analytics 0 Under review