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RingCentral Analytics

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Comprehensive Report for List of All Users in the Account and Changes and Devices Information

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...
RingCentral . 2 months ago in RingCentral Analytics 0 New

Analytics Report Issue

Add a reason why the call didn't go through even though it's beeing counted in the #'s
Taylor Voth about 2 months ago in RingCentral Analytics 1 New

Call detail export for the LOB Analytics

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.
Erica Rusk 2 months ago in RingCentral Analytics 0 New

Favorite Live Report Dashboard

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...
Jennifer Thompson 2 days ago in RingCentral Analytics 0 New

QOS and call logs for CX1 to RC connections

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....
Anthony Cherry about 2 months ago in RingCentral Analytics 0 New

Choose between internal and external calls on Active Users graph

It would be useful to be able to share the graph of Active Users just based off external calls.
Jerry Fossey about 2 months ago in RingCentral Analytics 0 New