RingCentral Analytics

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...

Add a reason why the call didn't go through even though it's beeing counted in the #'s

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....

It would be useful to be able to share the graph of Active Users just based off external calls.