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RingCentral Integrations

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Integration with Calendly

Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.
Guest 9 months ago in RingCentral Integrations 2 Under review

Enforce SSO to Some Users only

We would like to enforce SSO for users that are in our domain, and allow password login for users that don't have domain accounts . We do not want to enforce SSO account wide
Guest 11 months ago in RingCentral Integrations 0 Under review

Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong

When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
Paul Fletcher about 1 year ago in RingCentral Integrations 1 Under review

Better integrate with Microsoft FindTime

We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems. I opened a ticket with support (12440948) and they suggested a feature request. They confirmed: I was not able to click the meeting invite ...
Guest over 1 year ago in RingCentral Integrations 1 Under review

Add the option to use SFDC mobile to call in Ringcentral

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.
Guest 10 months ago in RingCentral Integrations 0 Under review

RCV Scheduler Invite on Existing Email Thread

Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipien...
Guest 10 months ago in RingCentral Integrations / RingCentral Video 0 Under review

Warm Transfer for RingCentral for Microsoft 365 Integration

Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.
Guest 11 months ago in RingCentral Integrations 0 Under review

RingCentral for Salesforce: Call Recording Links - https instead of http

Would it be possible for the formula used to generate the Call Recording Link ( rcsfl__Call_Recording__c) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call re...
Richard Pomeroy about 1 year ago in RingCentral Integrations 0 Under review

RingCentral for Salesforce: Record Types and Picklists

It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users...
Richard Pomeroy about 1 year ago in RingCentral Integrations 0 Under review

Salesforce WebRTC plugin - Date format is limited to US format

When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this ...
Paul Fletcher about 1 year ago in RingCentral Integrations 0 Under review