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RingCentral Integrations

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User's status in the RingCentral for Salesforce plugin does not match the user status in desktop.

User status should be the same in all RingCentral forms.
Sara Adelman 3 months ago in RingCentral Integrations 0 Under review

Warm Transfer in Chrome Extension

Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
Guest over 1 year ago in RingCentral Integrations 1 Under review

Incoming Calls Ring in SalesForce and RC

Being logged in to RC for Salesforce and main RC desktop app: incoming calls cause both apps to ring at once
Blake Abig 3 months ago in RingCentral Integrations 0 Under review

Make Ring Central available as a printer option in control panel

this would make fax usage universally easier for all .
Matthew Pfeffer 25 days ago in RingCentral Integrations 0 Under review

Integrate with SugarCRM

SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.
Mickey Parker 26 days ago in RingCentral Integrations 0 Under review

Sync RC status with Microsoft Office (Teams/Outlook)

We use our Teams status when we are in calls and meetings. We set it to let our team know we are away from our desk on lunch or breaks. Using RC, when a team member wants to transfer a call, it is not practical for them to check Teams first every ...
Lauren Fisher over 1 year ago in RingCentral Integrations 3 Future consideration

Automatic relevant country code selection

Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent ...
Stephanie Rensburg about 2 months ago in RingCentral Integrations 0 Under review

Call Log automatically to the selected business object in Salesforce.

Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)
Stephanie Rensburg about 2 months ago in RingCentral Integrations 0 Under review

Status and Queue visibility in RingCentral in Salesforce.com

Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.
Stephanie Rensburg 3 months ago in RingCentral Integrations 0 Under review

EZLynx Integration

Please integrate EZLynx w/ RingCentral asap. If not, we'll just move to Cicso Jabber for our phone systems. Thank you.
Isaac Rocco 4 months ago in RingCentral Integrations 1 Under review