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RingCentral Admin Portal

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Ability to delete call recording without deleting entire call record

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Change the call forwarding option of the mobile and desktop app

it seems like it should be an option to move around, like the others. Especially with people switching locations with the pandemic going on
Guest about 2 years ago in RingCentral Admin Portal 2 Already exists

Remove the intro/greeting and hold music when a caller calls a direct line

Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove i...
Alex Ihrke 7 months ago in RingCentral Admin Portal 1 Already exists

Multiple call by Name Directories for each sites

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
Fairoz Shaik 8 months ago in RingCentral Admin Portal 1 Already exists

Paging System Activate on After Hours call to grab Employees Attention

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...
Zach Hite over 1 year ago in RingCentral Admin Portal 2 Already exists

Send a fax

I just want to send a fax.. why so complicated compared to before?
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists

add external number to call queues

This is useful and convenient when we want to add an external number to get a specific call to an external person
Guest about 2 years ago in RingCentral Admin Portal 1 Already exists

multiple users can receive fax and voicemail from the main line

set up on the Admin portal where multiple users can receive fax and voicemail from the main line
John Ramirez about 2 years ago in RingCentral Admin Portal 1 Already exists

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams 10 months ago in RingCentral Admin Portal 1 Already exists

Make things easier to find

I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
Richard Voss about 1 year ago in RingCentral Admin Portal 2 Already exists