RingCentral Admin Portal

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.

I just want to send a fax.. why so complicated compared to before?

set up on the Admin portal where multiple users can receive fax and voicemail from the main line

I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.

Forward call queue calls if not answered to another call queue.

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.