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RingCentral Admin Portal

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Call Queues have multiple notification paths or forwards

It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
Seth Wand 3 months ago in RingCentral Admin Portal 0 Under review

Ability to change registration status of users

As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin c...
Guest 10 months ago in RingCentral Admin Portal 0 Future consideration

Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call rec...
Matthew Lamb 8 months ago in RingCentral Admin Portal 0 Under review

Record three way calls

I cannot imagine why this has been overlooked for this long. Once you connect a 2nd person to a three way call, the recording stops. Those are the conversations I need the most.
The Fixer 3 months ago in RingCentral Admin Portal 0 Under review

SUPER ADMIN's recording calls CAN'T BE LISTEN by the other admins

I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future....
GABRIEL ILIES 8 months ago in RingCentral Admin Portal 0 Under review

send SMS from an online form

I want to setup an online form and then send a SMS to the users that register in that form.
Alexis Fedor 3 months ago in RingCentral Admin Portal 1 Under review

See what users are a part of Call Queues

From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to ...
Guest 10 months ago in RingCentral Admin Portal 1 Under review

User Outbound call limit feature

BT Cloud Phone: Users or User Roles Outgoing call blocking feature from BT to external numbers Example: only certain users with a specific role are allowed to call a certain number none BT or RC for that matter Similar to Standar International Rol...
Guest 10 months ago in RingCentral Admin Portal 1 Under review

Allow customer to filter out Missed Call in the Call Logs or Analytics

A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
Lutgardo Bayan over 1 year ago in RingCentral Admin Portal 0 Under review

Show call groups user is assigned to and add/remove call groups from the user account page

In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location. Id like to be able to open a user's account and see all the call groups that that user is in. While we are at i...
Gaege Rivera - 1603 5 months ago in RingCentral Admin Portal 0 Under review