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RingCentral Admin Portal

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Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White 5 months ago in RingCentral Admin Portal 1 Under review

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND
Rodolfo Sasabo about 1 year ago in RingCentral Admin Portal 0 Under review

REMOVE "Always ring for at least 30 seconds before forwarding is completed."

Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me th...
Roger Lopez 4 months ago in RingCentral Admin Portal 0 Under review

block outgoing call for a specific number

I request you to add block outgoing call for a specific number features on admin portal
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Customize Email Notifications

One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral adve...
Tim Lopez over 1 year ago in RingCentral Admin Portal 1 Under review

Show dependencies on service.ringcentral.com

Hi, Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users". Finiding the dependent object can be very time consuming. We need to have a feature that shows the dependencies of t...
Amine Dahel 7 months ago in RingCentral Admin Portal 0 Under review

Have the IVR Visual Editor work with any role domain selected

When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual Editor Why is it useful: -It will help customer that have a custom ...
Raymond Entringer 8 months ago in RingCentral Admin Portal 1 Under review

Create feature that shows similar data using Analytics report and Call logs excel file

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...
Guest 8 months ago in RingCentral Admin Portal 0 Under review

Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder 10 months ago in RingCentral Admin Portal 0 Under review

Please remove disabled & deleted users from any call flows/ring groups

When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) ass...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review