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REMOVE "Always ring for at least 30 seconds before forwarding is completed."

Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me th...
Roger Lopez 4 months ago in RingCentral Admin Portal 0 Under review

Sending a recorded message to a group of phone numbers

For instance a reminder voice message to a list of phone numbers.
Laticia Young 9 days ago in RingCentral Admin Portal 0 Under review

Can you please add a functionality that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my company main number like a shortcut.

Can you please add a fictionally that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my company main number like a shortcut.
Yair Feldman 10 days ago in RingCentral Admin Portal 0 Under review

Assign users to multiple sites

Please add this feature in your latest update. Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
Ali Asif 10 days ago in RingCentral Admin Portal 0 Under review

Custon ring back time setting

We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business dur...
Eric Entin 10 days ago in RingCentral Admin Portal 0 Under review

Time out feature within IVR menu

The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option w...
Rachel Brefo-Burroughs 20 days ago in RingCentral Admin Portal 0 Under review

Add Contact Groups that can be applied to different sites

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...
David Nosack about 2 months ago in RingCentral Admin Portal 2 Under review

Press a key/button and call routes directly to that call queue's specified voicemail

Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.
Ian Christopher Santos 21 days ago in RingCentral Admin Portal 0 Under review

Limit user access to Call-Forwarding and Call-Forwarding Destinations

Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter int...
Jonathan M Farley 21 days ago in RingCentral Admin Portal 0 Under review

Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White 5 months ago in RingCentral Admin Portal 1 Under review