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RingCentral Admin Portal

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Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto 5 months ago in RingCentral Admin Portal 0 Under review

REMOVE "Always ring for at least 30 seconds before forwarding is completed."

Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me th...
Roger Lopez 3 months ago in RingCentral Admin Portal 0 Under review

Time out feature within IVR menu

The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option w...
Rachel Brefo-Burroughs 17 days ago in RingCentral Admin Portal 0 Under review

Limit user access to Call-Forwarding and Call-Forwarding Destinations

Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter int...
Jonathan M Farley 18 days ago in RingCentral Admin Portal 0 Under review

Add Contact Groups that can be applied to different sites

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...
David Nosack about 2 months ago in RingCentral Admin Portal 2 Under review

Update your cell phone carrier companies for sms notifications

Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I...
John Besedic 20 days ago in RingCentral Admin Portal 0 Under review

Enable multiple Automatic Voice Recording Announcements

We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording annou...
Zak Pole 20 days ago in RingCentral Admin Portal 0 Under review

Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White 5 months ago in RingCentral Admin Portal 1 Under review

Two-Factor Authentication (2FA)

It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
Nick Leiby 10 days ago in RingCentral Admin Portal 0 Under review

Centralized Greeting Prompts & Hold Messages

I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, a...
Brian Davidson about 1 month ago in RingCentral Admin Portal 0 Under review