Skip to Main Content

RingCentral Admin Portal

Showing 781 of 4138

For Received Text Messages Email Notification, can we add message that was responded to in the body of the email?

Currently the Received Text Messages Email Notification only contains the message reply. Can we add message that was responded to in the body of the email as well?
First Cornerstone Group 6 months ago in RingCentral Admin Portal 0 Under review

customize corporate directory

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...
Nathan Boyer about 1 year ago in RingCentral Admin Portal 0 Under review

Use same text to speech technology for custom voicemail greetings etc.

I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples: Custom voicemail greetings Custom connection messages Anywhere tha...
Brian Kibbe over 1 year ago in RingCentral Admin Portal 2 Under review

Automatic text forwarding

We can make easier to get same text to several numbers
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Robocall number bulk blocking option

Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Prioritization

Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from...
Will Thomas 3 months ago in RingCentral Admin Portal 0 Under review

Wipe all configuration and changes with a button

Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time. I'd like to have a "wipe everything" button for the system mailb...
Johannes Grohmüller 3 months ago in RingCentral Admin Portal 0 Under review

Bulk import and bulk change for IVRs and groups

Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just impor...
Johannes Grohmüller 3 months ago in RingCentral Admin Portal 0 Under review

Fix your support phone-in IVR

Fix your support phone-in IVR. For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent. Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN req...
James Marshall SA 3 months ago in RingCentral Admin Portal 0 Under review

List all phone queues for a specific person

As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.
Matthew Bressler 3 months ago in RingCentral Admin Portal 0 Under review