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RingCentral Admin Portal

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Block 1-900 numbers

I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.
Trevor Harrison 3 months ago in RingCentral Admin Portal 0 Under review

Click to dial via spreadsheet

Requesting to have feature to click to dial using spreadsheet
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Scheduling for Call Queue Members

We'd like to schedule users to be added/removed from a Call Queue at specific times. For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step furt...
Fady Kardoush over 1 year ago in RingCentral Admin Portal 1 Will not implement

Option for voicemail to use specific extension's greeting instead

When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions. Example: Incoming call to a que...
James Framke 6 months ago in RingCentral Admin Portal 0 Under review

Character Limit is too short when naming a Phone #

Please increase the character limit on the "Name" field of the "Number Detail Page".
Sasha Madfes 6 months ago in RingCentral Admin Portal 0 Under review

Update Web service portal's language when removing did phone lines

Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Report to show availability for calls for team members

I would like to see how much time team members have their status on available during the working day.
Jennifer Thoele 6 months ago in RingCentral Admin Portal 0 Under review

Exporting call pick up groups and members

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...
Calvin Lee 3 months ago in RingCentral Admin Portal 0 Under review

Custom Templates for Tasks

We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, ty...
Josh Cadieux 3 months ago in RingCentral Admin Portal 0 Under review

Display blocked calls in call log

It would be great to see that a call that was added to the Blocked Calls list is actually being blocked
Sergio Leonardo 10 months ago in RingCentral Admin Portal 0 Under review