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RingCentral Admin Portal

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Ability to hide entries in the directory

Senior execs do not always want there numbers known to a wider audience
Gary Burton over 1 year ago in RingCentral Admin Portal 2 Under review

Bulk user download with meeting provider included.

It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
Paola Bianca Navarra 5 months ago in RingCentral Admin Portal 0 Under review

Allow call loop

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...
Amanda Bradbury 5 months ago in RingCentral Admin Portal 0 Under review

Separate the Call Forwarding & Voicemail

Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" ...
Nestor Salcido 6 months ago in RingCentral Admin Portal 2 Under review

When All Members Are Unavailable Routing Options

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
Colton Pate 9 months ago in RingCentral Admin Portal 1 Under review

Ability to turn off and control "Declined user signup" emails

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...
Emma Murray 10 months ago in RingCentral Admin Portal 1 Under review

Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call

When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcent...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Detailed Call Log; please add the ability to select multiple extensions.

Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add the software version on the portal

Add software version on portal so you would know when the portal is updated
Gary Burton over 1 year ago in RingCentral Admin Portal 2 Under review

Make the paging tone volume adjustable

Please make the paging tone volume adjustable. Even better, allow it to be disabled.
Guest 7 months ago in RingCentral Admin Portal 0 Under review