RingCentral Admin Portal

My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. ...

According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom...

There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notificat...

The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.

Is it possible to add the option of filtering calls by time. This will be helpful for our users to narrow down their search through a smaller pool of calls in the logs. Currently they have to go over multiple pages to find the details for a partic...

As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.html Calls to unassigned phone numbers will go to the admin extension by default. We would like an option to either disable the num...

Thank you.

When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Informa...

There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.) Please provide a way to set a direct dial number to allow people to rea...

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...