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RingCentral Admin Portal

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Add ability for managers to download calls of direct reports only, not for the entire organization/site.

I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Rig...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

call logs view where it shows caller's information

please add a call log feature where it adds caller's information like city, state and zipcode
John Ramirez about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to remove number from an existing group SMS

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
Jessa Remo about 1 year ago in RingCentral Admin Portal 0 Under review

Customer Answering Rules Identification

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...
Susan Pieroni about 1 year ago in RingCentral Admin Portal 0 Under review

Review and resolve call blocks applied to extensions

Users block numbers. I want to review those number blocks and remove them if I deem them to be spurious Also, under Call logs I can block numbers.Again, I want to be able to report/ review and remove or remediate those blocks.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Call Queue Membership Based on Day (Rules)

When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them. For example, they are manually added to a Call Queue for the Sales Team between Monday to Wed...
Ivan Goldsmith about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to track when a device gets deleted from the system

The customer would like to be able to see when a device is taken off their system to confirm when it's something authorized or not.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

disable incoming caller ID

disable incoming caller ID even using IVR Menu
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Allow more than one source of SSO for different domains

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

The availability of Voicemail to Text Option even if HIPAA is activated.

The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review