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RingCentral Admin Portal

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Supervisor or Group Admin should have access to recorded calls for their team.

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...
Vishal Patel 3 months ago in RingCentral Admin Portal 0 Under review

Create a SPAM WARNING when spoofed PSTN inbound calls match a number within the RC Tenant

We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another ...
Dean Eckstrom 9 months ago in RingCentral Admin Portal 2 Under review

Ability to Turn Off Calling Out Through Voicemail

Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
Niki Martschinske 9 months ago in RingCentral Admin Portal 1 Under review

Trying to change our 800 number caller ID to our DBA

We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
altPrint Admin 29 days ago in RingCentral Admin Portal 0 Under review

Re-Run Credit Cards

Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
Kelly Mackin 29 days ago in RingCentral Admin Portal 0 Under review

Add caller input option for robo calls to prevent desired calls from being blocked

I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.
Marcus Webster 29 days ago in RingCentral Admin Portal 0 Under review

Allow Non Admin role users the ability to download voicemails in bulk

Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails
Prateek Garg about 1 month ago in RingCentral Admin Portal 0 Under review

Show the current IP of deskphones

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
Gaege Rivera - 1603 about 2 months ago in RingCentral Admin Portal 0 Under review

Set up new user E-Mail limited to 48 hours

It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot ...
Alan Kobb 5 months ago in RingCentral Admin Portal 1 Under review

Bulk user download with meeting provider included.

It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
Paola Bianca Navarra 5 months ago in RingCentral Admin Portal 0 Under review