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RingCentral Admin Portal

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On-demand Call Recording Announcement settings by individual sites not account based

Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...
Brandi Bonnet over 1 year ago in RingCentral Admin Portal 7 Under review

Updates cause slowing on RingCentral Admin Portal

I know the website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Will not implement

Admin Portal Speed Improvement

This is just feedback - I know they website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

For Custom Roles Setup - Separate Messages and Notification in User Settings

Customer is looking for the option to Separate Messages and Notification in User Settings when Creating Custom Role. Customer want their end users have access to the Message > for custom voicemail greeting but disable access to the notification.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.

Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

Add more outside forwarding options

Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Send a second Call Queue Voicemail email notification after hours

Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Increase the number of attempts a fax has to succeed.

We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Having the capability to add 1,000 call queue members

Having the capability to add 1,000 call queue members, specially to those medical and government accounts.
Jessa Remo over 1 year ago in RingCentral Admin Portal 1 Will not implement