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RingCentral Admin Portal

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Global ring count for Existing Phone

I would like the ability to set a global default ring count for an existing phone and/or configure the existing phone ring count via a template. We use Teams direct routing so each time we create a new user extension via AutoProvisioning, one of t...
Thomas Howell 15 days ago in RingCentral Admin Portal 0 Under review

Alerting/Notifications from the RingCentral Admin Portal

It would be nice to set alerts that could notify a group or user via e-mail when, for example, you reach ten licenses remaining on the account or when there are only five unassigned extensions remaining. Generally, any of the different areas of th...
Thomas Howell 15 days ago in RingCentral Admin Portal 0 Under review

Directory assistance publishing for non-main numbers.

We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.
Patrick Audley 15 days ago in RingCentral Admin Portal 0 Under review

Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status as it happens with direct calls

Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status, as it happens with direct calls. This option would allow call members to manage multiple calls without requiring to...
Javier Ares about 1 month ago in RingCentral Admin Portal 0 Under review

Allow Custom rules to allow unconditional forwarding to several user extensions (not group) instead of just one

This configuration would allow to have multiple extensions receiving all calls without taking into consideration the status of the users. With this behaviour, multiple users will received all incoming calls even if they are already in a call, allo...
Javier Ares about 1 month ago in RingCentral Admin Portal 0 Under review

Customer consent for recording calls

We need the ability for customers to consent to call recording for inbound and outbound calls and for some agents this would mean options for multiple languages. The idea is for customers to press a digit to consent to being recorded and then be c...
Stephanie Rensburg about 1 month ago in RingCentral Admin Portal 0 Under review

Add an option to turn off the RC voicemail notification to a Message Only Extension for account changes

I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ti...
Wayne Marcinczyk 2 months ago in RingCentral Admin Portal 0 Under review

Bulk user download with meeting provider included.

It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
Paola Bianca Navarra 4 months ago in RingCentral Admin Portal 0 Under review

Call Queue & Ring Group ring order

It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and ...
Chris Redmond Ext 1147 3 months ago in RingCentral Admin Portal 0 Under review

Allow call loop

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...
Amanda Bradbury 5 months ago in RingCentral Admin Portal 0 Under review