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RingCentral Admin Portal

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Add Contact Groups that can be applied to different sites

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...
David Nosack about 2 months ago in RingCentral Admin Portal 2 Under review

Mandatory Listening to Company Introduction

We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introd...
Real Estate Legal Solutions PC about 2 months ago in RingCentral Admin Portal 0 Under review

Avaya Portal Call Queue Management : Need filtering options

In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
Stephanie Rensburg about 2 months ago in RingCentral Admin Portal 0 Under review

Disable Users to change the login password

If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the p...
ITsupport D2V about 2 months ago in RingCentral Admin Portal 0 Under review

Make reports shared with all super admins

Feature request to make reports shared with all super admins
Micheela Ellson about 2 months ago in RingCentral Admin Portal 1 Under review

New User Report

A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the informa...
Michael Scott about 2 months ago in RingCentral Admin Portal 0 Under review

Forward from admin portal to phone mailbox

Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
Richard Valenta about 2 months ago in RingCentral Admin Portal 0 Under review

ENABLING COMPANY DIRECTORY SETTINGS

We would like to enable the company directory setting
Nicolas de TRAKmy about 2 months ago in RingCentral Admin Portal 1 Needs more information

Create process for bulk user call park add

Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk...
Our Master Login Do Not Change about 2 months ago in RingCentral Admin Portal 0 Under review

Archiver tool - Allow admins to manaully select which users to archive call recordings.

Currently as an admin I have the ability to archive all employees recordings or just myself. If I want to setup a handful of users to archive recordings I have to have that user log in and navigate them to the archiver tool. Downloading all record...
Justin Vandeurzen about 2 months ago in RingCentral Admin Portal 0 Under review