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RingCentral Admin Portal

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Account-Wide Holiday Settings and/or Holiday Templates

Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily...
Guest over 1 year ago in RingCentral Admin Portal 4 Under review

Add an email notification option for sent texts.

Many of us already archive our email and if both sent and received texts get sent to our email, we are archiving our texts through our email. It would save us the money and hassle of having to hire a firm to archive the texts specifically.
Dennis Delphenich 16 days ago in RingCentral Admin Portal 0 Under review

Press a key/button and call routes directly to that call queue's specified voicemail

Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.
Ian Christopher Santos 16 days ago in RingCentral Admin Portal 0 Under review

Show dependencies on service.ringcentral.com

Hi, Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users". Finiding the dependent object can be very time consuming. We need to have a feature that shows the dependencies of t...
Amine Dahel 6 months ago in RingCentral Admin Portal 0 Under review

Add Page count on fax when generating a report from REPORT>CALL LOG

I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detai...
Mark Ramirez 2 months ago in RingCentral Admin Portal 0 Under review

Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...
Brandi Bonnet over 1 year ago in RingCentral Admin Portal 7 Under review

Allow admins to change user profile information (including pictures)

Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great t...
Guest over 1 year ago in RingCentral Admin Portal 4 Under review

Sort Call Logs

My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequ...
Christian Ramesberger 18 days ago in RingCentral Admin Portal 0 Under review

Audit Trail Scheduled Reports

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.
Jhan Umali 18 days ago in RingCentral Admin Portal 0 Under review

Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm

Hi Team, Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm. Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are b...
Akshay Mahadik 18 days ago in RingCentral Admin Portal 1 Under review