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RingCentral Admin Portal

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Email Notification for all Incidences (Service Down)

If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notificatio...
Safuvan Kooliyat 2 months ago in RingCentral Admin Portal 0 Under review

More granular settings for Sequential call queue member rotation

Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line,...
Joseph Cazar 2 months ago in RingCentral Admin Portal 0 Under review

Call to external number notifying a voicemail was left

Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to an...
Joseph Cazar 2 months ago in RingCentral Admin Portal 0 Under review

Add un-delete function

Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only acces...
Steve Weiler 2 months ago in RingCentral Admin Portal 0 Under review

Additional searchable name fields

Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a m...
Andrew Bono 2 months ago in RingCentral Admin Portal 0 Under review

Updating Music on hold for Call Queues

There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! ...
Debra Ceeko 2 months ago in RingCentral Admin Portal 0 Under review

Show call groups user is assigned to and add/remove call groups from the user account page

In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location. Id like to be able to open a user's account and see all the call groups that that user is in. While we are at i...
Gaege Rivera - 1603 2 months ago in RingCentral Admin Portal 0 Under review

Expand Telephone Number Name Field

We have several locations with several hundred telephone numbers. To help with management of the numbers that aren't assigned to users I have been putting a brief description of their purpose in the Phone Number Name field. It would be awesome if ...
Susan Pieroni 2 months ago in RingCentral Admin Portal 0 Under review

Add Page count on fax when generating a report from REPORT>CALL LOG

I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detai...
Mark Ramirez 2 months ago in RingCentral Admin Portal 0 Under review

Automatic Billing address correction in the RC billing address database

Having frequent issues when updating the credit card on file in the RC web portal on the billing address. It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate. Even bet...
Vince Vales Jr 2 months ago in RingCentral Admin Portal 0 Under review