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RingCentral Admin Portal

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IVR change default greeting being played 3 times

The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.
Mandi Zweifel 11 months ago in RingCentral Admin Portal 2 Under review

ENABLING COMPANY DIRECTORY SETTINGS

We would like to enable the company directory setting
Nicolas de TRAKmy 2 months ago in RingCentral Admin Portal 1 Needs more information

Admin Portal IVR Menu - Pls make Test To Speech Box Expandable

Hi, Please can we request that the IVR Menu, Text to Speech, Text Box is expandable? This text box is tiny and when we need to enter a long message, it is difficult...
Fraz Hamid about 1 month ago in RingCentral Admin Portal 0 Under review

Payment for additional services via Admin Portal

Allow users to be able to pay their bills or pay invoices that the auto-pay doesn't process via the portal with a credit card. Currently, you have to track someone down on the collections / AR team to take your money. I have need experienced this ...
Mario Garcia 3 months ago in RingCentral Admin Portal 1 Under review

Add Brave browser compatibility

I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.
Jim Heath about 1 month ago in RingCentral Admin Portal 0 Under review

Have the IVR Visual Editor work with any role domain selected

When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual Editor Why is it useful: -It will help customer that have a custom ...
Raymond Entringer 8 months ago in RingCentral Admin Portal 1 Under review

Create feature that shows similar data using Analytics report and Call logs excel file

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...
Guest 8 months ago in RingCentral Admin Portal 0 Under review

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest over 1 year ago in RingCentral Admin Portal 1 Future consideration

drag and drop attachments to new ring central app

it is easier to attach files to faxes this way
Guest about 1 year ago in RingCentral Admin Portal 2 Under review

Sort Call Logs

My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequ...
Christian Ramesberger 21 days ago in RingCentral Admin Portal 0 Under review